Terms and Conditions of Sale – Racso Designs

  • The terms and conditions of sale below apply to all purchases of Racso Designs products.
  • Prices exclude delivery, delivery charges will be quoted on and depend on products ordered and location.
  • A 50 % Deposit is required upon ordering.
  • Final payment is required upon on completion of the order.
  • A 6 – 8 working week lead time is required for manufacture from date of order and deposit received, excluding public holidays.
  • Delivery and or collection will be scheduled once funds have been cleared in our bank account. Products remain the property of Racso Designs until paid for in full.
  • Racso Designs undertakes to make every effort to meet the estimated delivery period as quoted. If delivery delays do occur due to circumstances and causes beyond our control, including, but not limited to, acts of God, fire, explosion, strikes, lockouts, load shedding, inability to obtain raw materials, actions by government, or losses and delays in transit, a reasonable extension of time shall be granted to Racso Designs.
  • The place of delivery will be as specified on the Quotation / Invoice.
  • Where the Products are not delivered by Racso Designs or collected by the Customer, but are delivered by independent courier, final payment will be required before collection by the courier.
  • Our delivery team will do all it reasonably can to find the delivery address as provided with the help of GPS navigation. Should they not be able to find the delivery address and the client is not reachable to provide directions, our delivery team will return the goods to our factory and delivery fees will not be refunded. A new delivery date will then be negotiated and charged for.
  • Delivery to access controlled areas: Please notify us of any special access rules which may apply to your complex /estate as delivery fees will not be refunded should we not be able to gain access to the delivery location. We do not require our staff to carry their ID’s on them at all times, it is up to the client to inform us if this is required before delivery is scheduled. Our staff have the right to refuse to enter an access controlled area should they be ill-treated or intimidated in any manner whatsoever by security staff on duty.
  • Unless otherwise stated on the Quotation, the Product supplied by Racso Designs carries a 12 Month manufacturer’s guarantee.
  • The guarantee does not cover damage resulting from misuse or neglect. Product failure due to wear and tear is excluded and the guarantee is applicable to South Africa only.
  • Any damages or manufacturer’s faults should be noted and confirmed in writing by the Customer to Racso Designs within 48 hours of the Customer’s receipt of the Products.
  • You may be liable for payment of storage fees for products that cannot be delivered or collected on the estimated delivery date.
  • Cancellation of orders by the client will attract a cancellation fee of 50%.
  • If the customer wishes to add to an existing order a quotation will be sent for the items and will be treated as a separate order.
  • Racso Designs may, at its sole discretion, change these terms or any part thereof at any time without notice.